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Right of withdrawal - Refund

According to Italian Law (art. 5 D.lgs. 21/2014), if the user is a consumer (a person who buys the goods for usages not referred to his own professional activity, which means he fulfils Legendarte S.r.l. purchasing order without indicating any VAT number), he has the right to withdraw from the contract for any reason, with no need for explanation and without any penalty. The Customer have a period of fourteen (14) days to withdraw. In order to exercise such right, the customer must send any explicit declaration (post, fax, e-mail, PEC, etc.) to

Legendarte Srl
Via delle Ande, 8
20151 Milano (Mi)
Tel. 0289769151 – Fax 02 023792101

e-mail: info@legendart.it
PEC: legendartesrl@legalmail.it


As soon as we receive the receding communication, we'll inform the customer within 1 (one) working day about the goods return modalities. The customer is requested to send the goods or hand them over to us without undue delay and in any case within 10 (ten) days from our information/instructions.

Legendarte S.r.l. will refund the customer without undue delay and in any case within 5 (five) working days of receipt of the goods returned.

The reimbursement will be effected:

  • for orders made by PayPal Payment through credit the account of the customer;
  • a Bank Transfer within 14 days from the goods receipt. The customer is expected to provide us in good time his bank information where to get the reimbursement (IBAN BIC and the holder’s Current Account Number).

The receding right must in any case be submitted to the following conditions:

  • this right is not referring to products particularly based on customer’s specification or on customer’s drawings still less it is referring to modified and assembled products with other ones on request of the customer
  • this right is referring to the entire product bought: it is not possible to recede only for a part of it. To return the shipment it is necessary to repack the goods in its whole original packaging (including any accesory equipment, usage manual and component parts)
  • the return cost will be charged to the customer
  • at the moment of the warehousing the goods will be checked to verify probable damages or tampering not caused by transportation. You are only responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The withdrawal right does not apply, when the main condition of integrity of the item is missing (package and/or its contents), in the cases when Legendarte S.r.l. verifies that:

  • the external and / or original internal packaging are missing
  • one or more component parts are absent
  • the damage has not been caused by the transport

In case of loss of the receding right, Legendarte S.r.l. will arrange for sending back to the customer the item bought, against payment of shipping charges.

At this address is available the EU Consumer rights directive

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